We offer fully managed dedicated servers, vps servers and cloud servers. We regularly get asked what fully managed means. This support document is designed to clarify what we will assist with in terms of your server.
- Kernel Upgrades, OS patches
- Backups and restoration help if needed (only on servers with 2 or more drives or with purchased remote backup)
- Virtualmin Updates
- PHP updates
- Mysql updates
- System pre installed services updates. ( we do not update 3rd party scripts installed)
- Virtualmin assistance includes but not limited to, creating, deleting, setting up, email and dns
- PHP compilation
- SSL configuration and installation
- Custom DNS configuration
- Email troubleshooting
- FTP troubleshooting
- High Server Load troubleshooting
- Best Effort Third Party Application Support
- Hardware Replacement SLA 2-6 hours
- Compromised Server Recovery to the best of our ability
- Software Firewall Installation and Configuration
- Failed Drive service restoration, we will assist in restoring of all accounts to our ability
- Database corruption assistance
- Assistance with system alerts or warnings
- Hands on help with preinstall system settings
- High Bandwidth consultation needs
What about Third Party Software?
We promise best effort assistance with third party scripts installed to the best of our ability. We cannot give any guarantees surrounding our ability to solve problems with third party scripts (such as wordpress) but we will try our best to help. Our primary goal is to provide a server that works and is configured as you request and any third party assistance falls outside our 'full management' remit but we will do our best in all cases.
